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Frequently Asked Question

  • How long in advance do I have to contact you to make a reservation?
    Usually, you have to call 30 to 45 days in advance. We always try to accommodate you even if you call within days of your arrival, but we cannot guaranty the room will be available. 30 days is the safest time period to organized your promotion.
  • What do I need to be able to drive a car in the USA?
    A valid driver's license of your country and be over 25 years old.
  • Is there an obligation to buy something in exchange for these prices?
    No, no obligation to purchase. You and your family will be invited to honor a fabulous breakfast and 90-minute welcome tour, where you will be shown the entire property with its facilities and models available. At the end of this tour you will determine whether or not you are interested in joining our family of partners and owners. You have the last word without any commitment.
  • How long do I have to use my package?
    12 months from the date of purchase of your vacation package and without restriction of dates, so if you don’t have the date of travel, there is no problem, you have enough time to plan your vacation with your family.
  • Can I add extra nights to my vacation plan?
    Yes, based on the availability of the date you wish to travel.
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